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We would love to hear from you!
Please get in touch with us by using our contact form. Be sure to leave your email or contact number if you wish for us to reply.
Alternatively, you can email us direct at: info@turtlebaysupandsurf.com
or contact us on: 07818400999.
Many thanks!
The Turtle Bay SUP & Surf Team.
FAQs
What do I need to bring with me to go Stand Up Paddleboarding?
We advise that you bring swimwear to wear underneath your rental wetsuit and a pair of wetsuit boots, beach shoes or a pair of trainers that you don't mind getting wet. Please also make sure that yourself or someone in your group has a waterproof watch, to keep track of your time spent on the water. And don't forget to bring a towel!
I'm a good swimmer, do I have to wear a buoyancy aid on the water?
Yes, your safety is of paramount importance to us. Everyone booking a session with us will be required to wear a buoyancy aid and a Paddleboard leash at all times whilst on the water. There are no exceptions to this rule..
What if I want to cancel my session?
You may cancel your session however your refund depends on how much notice you give. 5 days or more and we will refund 100% of your booking. Between 5 days and 3 days we will refund 50% of your booking. Less than 3 days, we will not issue a refund. We reserve the right to cancel a session at anytime we feel the conditions aren't safe. In such case a full refund or alternative session will be offered.
What if the weather is bad?
Our sessions go ahead in the sunshine and the rain! We will only cancel a session if we deem the conditions to be unsafe. In such case we will offer a full refund or an alternative date. If you wish to cancel due to rain or cold weather, please refer to our cancellation policy.
Do I have to pre-book and can I pay cash on the day?
We ask that all sessions are booked online at least 1 day before you wish to paddle. Payment will need to be made in full through our online booking system.
What facilities do you have?
Parking is available at Turtle Bay SUP & Surf, which is right next to the river. The campsite showers and toilets are available for you to use and we have changing facilities by the river. A range of refreshments are available at the entrance to the Campsite, at the camping reception.
Is there a charge for visiting the Hop Farm?
The £5 Hop Farm Day Pass is included in your booking fee, so you don't have to worry about topping up a parking meter and you can properly unwind and enjoy your visit. Will my booking ever be cancelled? We keep a very close eye on the weather forecasts. If it is going to be too windy or if thunder storms are due, we will have to cancel the session. You will be given the option of a refund or changing your appointment to another time. We will always endeavour to let you know of a cancelled session as soon as we possibly can, however this may be on the day itself if conditions are different to what is forecast. Paddleboard sessions will still go ahead in the cold and rain!
I have another question, how do I contact you?
You can fill out a contact form on our Contact Us page and we will reply as soon as we can. Alternatively you can send us an e-mail to info@turtlebaysupandsurf.com or call 07818400999. If calling, please be sure to leave a message. When we're busy it's all hands on deck, but we will get back to you as soon as possible.
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